Frequently Asked Questions

Please read our FAQ before sending us a message.

How long will delivery take?

US: 1-3 days. Outside US: 3-5 days.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

Once you have checked out your order, you should receive an e-mail from PayPal confirming your payment, followed by an e-mail from us acknowledging your order. We aim to process and dispatch all orders the same day (Mon-Sat). Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice and tracking number.